People use the phrase “digital transformation” to cover all sorts of progressive corporate behaviors, but what it comes down to is being more efficient, data driven and nimble. That kind of transformation isn’t possible unless you enable content access and dismantle information silos in the process. In other words, digital transformation starts with helping your employees connect the data.
Your enterprise is data rich; you’ve got lots of data. But if your employees are standing too close to the “painting,” or if they’re only allowed to see part of it, they can’t see the big picture. They can’t connect the data. An AI-powered search experience let’s them take a step back.
Consider this: enterprise employees spend an average of 1.8 hours every day searching for the information and data they need to do their jobs. That’s 19% of their average workweek. It’s not only terribly inefficient, it’s a horrible employee experience. Your teams want the tools they use at work to be as intuitive and helpful as the ones they use in their personal lives. They expect answers that are:
Relevant like Google’s search engine results pages (SERP)
Insight-driven like Amazon’s recommendation engine
Insight-driven like Amazon’s recommendation engine
You can’t provide employees with this kind of insight by slapping a search box onto your intranet. You need an AI-driven search experience, the kind of experience offered by a product that can:
Protect sensitive information by allowing you to search encrypted data.
Respond to natural language questions wherever they’re asked: in search, via chat or voice.
Suggest search terms associated with keywords (instead of just listing terms that begin with a keyword)
Serve up niche results that are based on your content, not search logs.
Learn to provide better answers using implicit and explicit feedback.
