With the demand for personalized interactions with conversational AI intensifying, the next leap forward with generative AI is prioritizing “Efficient Problem-Solving” over generating answers.
Our SearchAI ChatBot can now guide your website users to the right page, answer frequently asked questions, provide download links, and create a support ticket if necessary. With SearchAI Agents, we’re going beyond simple interactions. These AI-powered agents are designed to handle complex, role-specific tasks autonomously, integrating seamlessly with your existing systems and workflows.
Introducing SearchBlox 10.7 — the new paradigm.
SearchBlox 10.7 represents a significant advancement in personalizing chatbot capabilities. The new updates are designed around user-centric feedback – creating a solution that streamlines workflows within the chatbot, engages users with targeted actions, ensures uninterrupted chatbot service, and much more.
A Whole New Conversation
The new release bolsters our Enterprise Search and SearchAI ChatBot capabilities. It comes with a 30-day trial, during which you can deploy and test out the new features.
SearchAI Agents
Personalizing User Journeys
Context is great, but adding more focus to personalized conversations can seamlessly guide users toward their desired outcomes. SearchAI Agents integrate SearchAI ChatBots (trained on your internal data) and your enterprise systems to create a multifaceted chatbot environment that transcends mere question-answering.
With the new release, the SearchAI ChatBot not only generates insightful responses but also integrates seamlessly with your business processes – capturing valuable user data, opening and resolving tickets, and enabling secure file uploads and downloads.
SearchAI Agents
Exploring Use Cases
With its wide-scale integration capabilities, SearchAI Agents can be configured to any business use case – creating a direct line to take action to solve a user’s problem, all within the chat interface.
Shopping Agent
Recommends products
Handles simple returns
Checks inventory status
Healthcare Agent
Answers basic health queries
Schedules patient appointments
Sends medication reminders
CX Agent
Analyzes customer feedback
Identifies at-risk customers
Initiates retention actions
Whether it’s customer support, HR onboarding, IT ticketing, Support Management, or lead generation, SearchAI Agents empower you to create interactions that yield successful results.
ChatBot Actions
Proactive Engagement — Redefined
Users often encounter passive chatbots that require multiple steps to complete tasks, leading to inefficiencies and drop-offs. With the ChatBot Actions update, your SearchAI ChatBot can proactively trigger targeted actions based on specific keywords or phrases.
Available actions allow the chatbot to initiate calls, download files, send emails, and open URLs.
Imagine a potential customer visiting your website and expressing interest in a particular product or service. They might use phrases like “schedule a demo” or “download brochure.”
With ChatBot Actions, your chatbot can recognize these trigger phrases, automatically schedule a demo or provide a download link for the brochure, and capture the user’s contact information for further follow-up.
This proactive engagement helps you convert leads more effectively by eliminating friction and providing instant value.
Intent Recognition
The chatbot intelligently identifies specific words or phrases that indicate a user’s intent or need.
Targeted Actions
When a trigger is identified, the chatbot seamlessly initiates a relevant action to assist the user.
Contextual Relevance
The chatbot considers the entire conversation history, user profile, and current context, ensuring that its actions are accurate and highly relevant to the user’s specific situation.
Enhanced User Experience
By providing timely and helpful actions, you can guide users toward their desired outcomes, increasing engagement and satisfaction.
High Availability
Uninterrupted 24/7 Service, Always
Downtime can severely disrupt productivity, causing user frustration and missed opportunities.
SearchBlox 10.7 addresses this with robust clustering and high availability features. By ensuring redundancy and failover mechanisms across Private LLM, Chatbot Server, and SearchBlox Server, your RAG chatbot remains operational despite unexpected disruptions, guaranteeing a smooth and reliable user experience.
Fortified Security with Built-In Private LLM.
Keep your data secure in-transit, at-rest, or in-use.
Data security is a top priority due to the risk of data breaches and the complexity of regulatory compliance. Without robust protection, your organization’s sensitive information could be vulnerable to unauthorized access and misuse.
SearchBlox 10.7 offers Fortified Security with a built-in private LLM, providing a secure environment where your data is always protected. The platform employs advanced encryption for data in transit, rigorous authentication and authorization protocols, and comprehensive audit logging to monitor all activities. These features ensure your data is secure and fully compliant with critical regulations like GDPR and HIPAA.
Fact Score
Cultivating Trust Through Accuracy
With the growing user adoption of Generative AI across business applications, AI hallucination or misinformation in chatbot responses can be detrimental, eroding user trust and impeding business objectives.
FactScore, a new feature in SearchBlox 10.7, combats AI hallucinations by validating responses against your original content, ensuring that information is accurate and trustworthy. If the chatbot encounters an ambiguous query or a question outside its knowledge base, it prompts users to refine their inquiries or explore further.
Additional Enhancements
Elevating the user experience is only part of the equation.
SearchBlox 10.7 is packed with additional enhancements that refine the chatbot experience.
Analytics and Monitoring
Track engagement with ChatBot Actions Analytics, which provides insights to refine your strategies.
Security and Data Privacy
Protect sensitive information with advanced Data Masking features, ensuring user data is safeguarded.
Training Visualization
Monitor AI training progress with a visual progress bar. This allows you to better manage and optimize your chatbot’s learning curve.
Streamlined Management
Effortlessly manage your chatbot list with Pagination and Filtering, and replicate settings and data across different environments with the Clone Collection Feature.
Schedule Management
Centralize your training schedules in a calendar view by month, week, or day. Color-coded frequencies instantly reveal how often each bot is trained, ensuring no updates are missed and your AI chatbot stays up-to-date.
Seeing is believing.
Discover what SearchAI can do for your organization and distributed teams.
The Future of Work Today
Your feedback matters to us. We’re constantly listening to our customers and evolving our products to meet their needs. SearchBlox 10.7 is a testament to our commitment to innovation and customer satisfaction.
The release of SearchBlox 10.7 signifies a pivotal moment in the evolution of chatbot technology. The enhancements introduced in this version empower businesses to create more personalized, engaging, and compelling conversational AI experiences — transforming how businesses communicate and collaborate, paving the way for a future where intelligent conversations drive success.
Users are at the heart of operations. When we identify common themes that are emerging, we work backwards to solve problems and develop new features with our customers using SearchAI.
Timo Selvaraj, Chief Product Officer, SearchBlox
Experience firsthand how SearchBlox 10.7 can revolutionize your business operations. Unlock the potential of AI-driven communication and take your organization to new heights.
Discover SearchBlox 10.7
See the benefits of deploying your own AI assistant to lower operational costs and boost customer satisfaction.
With the demand for personalized interactions with conversational AI intensifying, the next leap forward with generative AI is prioritizing “Efficient Problem-Solving” over generating answers.
Our SearchAI ChatBot can now guide your website users to the right page, answer frequently asked questions, provide download links, and create a support ticket if necessary. With SearchAI Agents, we’re going beyond simple interactions. These AI-powered agents are designed to handle complex, role-specific tasks autonomously, integrating seamlessly with your existing systems and workflows.
Introducing SearchBlox 10.7 — the new paradigm.
SearchBlox 10.7 represents a significant advancement in personalizing chatbot capabilities. The new updates are designed around user-centric feedback – creating a solution that streamlines workflows within the chatbot, engages users with targeted actions, ensures uninterrupted chatbot service, and much more.
A Whole New Conversation
The new release bolsters our Enterprise Search and SearchAI ChatBot capabilities. It comes with a 30-day trial, during which you can deploy and test out the new features.
SearchAI Agents
Personalizing User Journeys
Context is great, but adding more focus to personalized conversations can seamlessly guide users toward their desired outcomes. SearchAI Agents integrate SearchAI ChatBots (trained on your internal data) and your enterprise systems to create a multifaceted chatbot environment that transcends mere question-answering.
With the new release, the SearchAI ChatBot not only generates insightful responses but also integrates seamlessly with your business processes – capturing valuable user data, opening and resolving tickets, and enabling secure file uploads and downloads.
Imagine an employee needing a password reset. With SearchAI Agents, you can design a chatbot-driven support experience that:
01
Recognizes the Request
The chatbot instantly identifies the need for a password reset when the employee types keywords like “forgot password” or “reset password.”
02
Verifies Identity
The chatbot securely verifies the employee’s identity by asking for additional authentication, such as a security question or a one-time code sent to their email or phone.
03
Guides Through Reset
This feature provides the employee with clear, step-by-step instructions for securely resetting their password, including creating a strong password that meets company policies.
04
Confirms Success
Ensures the password reset is successful by prompting the employee to log in and confirm access.
05
Offers Additional Support
If the employee encounters issues during the process, the chatbot automatically escalates the request to IT support, creating a ticket and providing real-time assistance.
SearchAI Agents
Exploring Use Cases
With its wide-scale integration capabilities, SearchAI Agents can be configured to any business use case – creating a direct line to take action to solve a user’s problem, all within the chat interface.
Shopping Agent
Recommends products
Handles simple returns
Checks inventory status
Healthcare Agent
Answers basic health queries
Schedules patient appointments
Sends medication reminders
CX Agent
Analyzes customer feedback
Identifies at-risk customers
Initiates retention actions
Whether it’s customer support, HR onboarding, IT ticketing, Support Management, or lead generation, SearchAI Agents empower you to create interactions that yield successful results.
ChatBot Actions
Proactive Engagement — Redefined
Users often encounter passive chatbots that require multiple steps to complete tasks, leading to inefficiencies and drop-offs. With the ChatBot Actions update, your SearchAI ChatBot can proactively trigger targeted actions based on specific keywords or phrases.
Available actions allow the chatbot to initiate calls, download files, send emails, and open URLs.
Imagine a potential customer visiting your website and expressing interest in a particular product or service. They might use phrases like “schedule a demo” or “download brochure.”
With ChatBot Actions, your chatbot can recognize these trigger phrases, automatically schedule a demo or provide a download link for the brochure, and capture the user’s contact information for further follow-up.
This proactive engagement helps you convert leads more effectively by eliminating friction and providing instant value.
Intent Recognition
The chatbot intelligently identifies specific words or phrases that indicate a user’s intent or need.
Targeted Actions
When a trigger is identified, the chatbot seamlessly initiates a relevant action to assist the user.
Contextual Relevance
The chatbot considers the entire conversation history, user profile, and current context, ensuring that its actions are accurate and highly relevant to the user’s specific situation.
Enhanced User Experience
By providing timely and helpful actions, you can guide users toward their desired outcomes, increasing engagement and satisfaction.
High Availability
Uninterrupted 24/7 Service, Always
Downtime can severely disrupt productivity, causing user frustration and missed opportunities.
SearchBlox 10.7 addresses this with robust clustering and high availability features. By ensuring redundancy and failover mechanisms across Private LLM, Chatbot Server, and SearchBlox Server, your RAG chatbot remains operational despite unexpected disruptions, guaranteeing a smooth and reliable user experience.
Fortified Security with Built-In Private LLM.
Keep your data secure in-transit, at-rest, or in-use.
Data security is a top priority due to the risk of data breaches and the complexity of regulatory compliance. Without robust protection, your organization’s sensitive information could be vulnerable to unauthorized access and misuse.
SearchBlox 10.7 offers Fortified Security with a built-in private LLM, providing a secure environment where your data is always protected. The platform employs advanced encryption for data in transit, rigorous authentication and authorization protocols, and comprehensive audit logging to monitor all activities. These features ensure your data is secure and fully compliant with critical regulations like GDPR and HIPAA.
Fact Score
Cultivating Trust Through Accuracy
With the growing user adoption of Generative AI across business applications, AI hallucination or misinformation in chatbot responses can be detrimental, eroding user trust and impeding business objectives.
FactScore, a new feature in SearchBlox 10.7, combats AI hallucinations by validating responses against your original content, ensuring that information is accurate and trustworthy. If the chatbot encounters an ambiguous query or a question outside its knowledge base, it prompts users to refine their inquiries or explore further.
Additional Enhancements
Elevating the user experience is only part of the equation.
SearchBlox 10.7 is packed with additional enhancements that refine the chatbot experience.
Analytics and Monitoring
Track engagement with ChatBot Actions Analytics, which provides insights to refine your strategies.
Security and Data Privacy
Protect sensitive information with advanced Data Masking features, ensuring user data is safeguarded.
Training Visualization
Monitor AI training progress with a visual progress bar. This allows you to better manage and optimize your chatbot’s learning curve.
Streamlined Management
Effortlessly manage your chatbot list with Pagination and Filtering, and replicate settings and data across different environments with the Clone Collection Feature.
Schedule Management
Centralize your training schedules in a calendar view by month, week, or day. Color-coded frequencies instantly reveal how often each bot is trained, ensuring no updates are missed and your AI chatbot stays up-to-date.
Seeing is believing.
Discover what SearchAI can do for your organization and distributed teams.
The Future of Work Today
Your feedback matters to us. We’re constantly listening to our customers and evolving our products to meet their needs. SearchBlox 10.7 is a testament to our commitment to innovation and customer satisfaction.
The release of SearchBlox 10.7 signifies a pivotal moment in the evolution of chatbot technology. The enhancements introduced in this version empower businesses to create more personalized, engaging, and compelling conversational AI experiences — transforming how businesses communicate and collaborate, paving the way for a future where intelligent conversations drive success.
Users are at the heart of operations. When we identify common themes that are emerging, we work backwards to solve problems and develop new features with our customers using SearchAI.
Timo Selvaraj, Chief Product Officer, SearchBlox
Experience firsthand how SearchBlox 10.7 can revolutionize your business operations. Unlock the potential of AI-driven communication and take your organization to new heights.
