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SearchBlox 10.7: AI Agents that Make Business Processes Hyper-Efficient

SearchBlox 10.7: AI Agents that Make Business Processes Hyper-Efficient

SearchBlox 10.7: AI Agents that Make Business Processes Hyper-Efficient

September 10, 2024

With the demand for personalized interactions with conversational AI intensifying, the next leap forward with generative AI is prioritizing “Efficient Problem-Solving” over generating answers.

With the demand for personalized interactions with conversational AI intensifying, the next leap forward with generative AI is prioritizing “Efficient Problem-Solving” over generating answers.

With the demand for personalized interactions with conversational AI intensifying, the next leap forward with generative AI is prioritizing “Efficient Problem-Solving” over generating answers.

Our SearchAI ChatBot can now guide your website users to the right page, answer frequently asked questions, provide download links, and create a support ticket if necessary. With SearchAI Agents, we’re going beyond simple interactions. These AI-powered agents are designed to handle complex, role-specific tasks autonomously, integrating seamlessly with your existing systems and workflows.

Our SearchAI ChatBot can now guide your website users to the right page, answer frequently asked questions, provide download links, and create a support ticket if necessary. With SearchAI Agents, we’re going beyond simple interactions. These AI-powered agents are designed to handle complex, role-specific tasks autonomously, integrating seamlessly with your existing systems and workflows.

Our SearchAI ChatBot can now guide your website users to the right page, answer frequently asked questions, provide download links, and create a support ticket if necessary. With SearchAI Agents, we’re going beyond simple interactions. These AI-powered agents are designed to handle complex, role-specific tasks autonomously, integrating seamlessly with your existing systems and workflows.

Introducing SearchBlox 10.7 — the new paradigm.

Introducing SearchBlox 10.7 — the new paradigm.

Introducing SearchBlox 10.7 — the new paradigm.

SearchBlox 10.7 represents a significant advancement in personalizing chatbot capabilities. The new updates are designed around user-centric feedback – creating a solution that streamlines workflows within the chatbot, engages users with targeted actions, ensures uninterrupted chatbot service, and much more.

SearchBlox 10.7 represents a significant advancement in personalizing chatbot capabilities. The new updates are designed around user-centric feedback – creating a solution that streamlines workflows within the chatbot, engages users with targeted actions, ensures uninterrupted chatbot service, and much more.

SearchBlox 10.7 represents a significant advancement in personalizing chatbot capabilities. The new updates are designed around user-centric feedback – creating a solution that streamlines workflows within the chatbot, engages users with targeted actions, ensures uninterrupted chatbot service, and much more.

A Whole New Conversation

A Whole New Conversation

A Whole New Conversation

The new release bolsters our Enterprise Search and SearchAI ChatBot capabilities. It comes with a 30-day trial, during which you can deploy and test out the new features.

The new release bolsters our Enterprise Search and SearchAI ChatBot capabilities. It comes with a 30-day trial, during which you can deploy and test out the new features.

The new release bolsters our Enterprise Search and SearchAI ChatBot capabilities. It comes with a 30-day trial, during which you can deploy and test out the new features.

SearchAI Agents

SearchAI Agents

SearchAI Agents

Personalizing User Journeys

Personalizing User Journeys

Personalizing User Journeys

Context is great, but adding more focus to personalized conversations can seamlessly guide users toward their desired outcomes. SearchAI Agents integrate SearchAI ChatBots (trained on your internal data) and your enterprise systems to create a multifaceted chatbot environment that transcends mere question-answering.

Context is great, but adding more focus to personalized conversations can seamlessly guide users toward their desired outcomes. SearchAI Agents integrate SearchAI ChatBots (trained on your internal data) and your enterprise systems to create a multifaceted chatbot environment that transcends mere question-answering.

Context is great, but adding more focus to personalized conversations can seamlessly guide users toward their desired outcomes. SearchAI Agents integrate SearchAI ChatBots (trained on your internal data) and your enterprise systems to create a multifaceted chatbot environment that transcends mere question-answering.

With the new release, the SearchAI ChatBot not only generates insightful responses but also integrates seamlessly with your business processes – capturing valuable user data, opening and resolving tickets, and enabling secure file uploads and downloads.

With the new release, the SearchAI ChatBot not only generates insightful responses but also integrates seamlessly with your business processes – capturing valuable user data, opening and resolving tickets, and enabling secure file uploads and downloads.

With the new release, the SearchAI ChatBot not only generates insightful responses but also integrates seamlessly with your business processes – capturing valuable user data, opening and resolving tickets, and enabling secure file uploads and downloads.

Imagine an employee needing a password reset. With SearchAI Agents, you can design a chatbot-driven support experience that:

Imagine an employee needing a password reset. With SearchAI Agents, you can design a chatbot-driven support experience that:

Imagine an employee needing a password reset. With SearchAI Agents, you can design a chatbot-driven support experience that:

SearchAI Agents

SearchAI Agents

SearchAI Agents

Exploring Use Cases

Exploring Use Cases

Exploring Use Cases

With its wide-scale integration capabilities, SearchAI Agents can be configured to any business use case – creating a direct line to take action to solve a user’s problem, all within the chat interface.

With its wide-scale integration capabilities, SearchAI Agents can be configured to any business use case – creating a direct line to take action to solve a user’s problem, all within the chat interface.

With its wide-scale integration capabilities, SearchAI Agents can be configured to any business use case – creating a direct line to take action to solve a user’s problem, all within the chat interface.

Shopping Agent

Shopping Agent

Shopping Agent

Recommends products Handles simple returns Checks inventory status

Healthcare Agent

Healthcare Agent

Healthcare Agent

Answers basic health queries Schedules patient appointments Sends medication reminders

Answers basic health queries Schedules patient appointments Sends medication reminders

Answers basic health queries Schedules patient appointments Sends medication reminders

CX Agent

CX Agent

CX Agent

Analyzes customer feedback Identifies at-risk customers Initiates retention actions

Whether it’s customer support, HR onboarding, IT ticketing, Support Management, or lead generation, SearchAI Agents empower you to create interactions that yield successful results.

Whether it’s customer support, HR onboarding, IT ticketing, Support Management, or lead generation, SearchAI Agents empower you to create interactions that yield successful results.

Whether it’s customer support, HR onboarding, IT ticketing, Support Management, or lead generation, SearchAI Agents empower you to create interactions that yield successful results.

ChatBot Actions Agents

ChatBot Actions Agents

ChatBot Actions Agents

Proactive Engagement — Redefined

Proactive Engagement — Redefined

Proactive Engagement — Redefined

Users often encounter passive chatbots that require multiple steps to complete tasks, leading to inefficiencies and drop-offs. With the ChatBot Actions update, your SearchAI ChatBot can proactively trigger targeted actions based on specific keywords or phrases.

Users often encounter passive chatbots that require multiple steps to complete tasks, leading to inefficiencies and drop-offs. With the ChatBot Actions update, your SearchAI ChatBot can proactively trigger targeted actions based on specific keywords or phrases.

Users often encounter passive chatbots that require multiple steps to complete tasks, leading to inefficiencies and drop-offs. With the ChatBot Actions update, your SearchAI ChatBot can proactively trigger targeted actions based on specific keywords or phrases.

Available actions allow the chatbot to initiate calls, download files, send emails, and open URLs.

Available actions allow the chatbot to initiate calls, download files, send emails, and open URLs.

Available actions allow the chatbot to initiate calls, download files, send emails, and open URLs.

Imagine a potential customer visiting your website and expressing interest in a particular product or service. They might use phrases like “schedule a demo” or “download brochure.”

Imagine a potential customer visiting your website and expressing interest in a particular product or service. They might use phrases like “schedule a demo” or “download brochure.”

With ChatBot Actions, your chatbot can recognize these trigger phrases, automatically schedule a demo or provide a download link for the brochure, and capture the user’s contact information for further follow-up.

With ChatBot Actions, your chatbot can recognize these trigger phrases, automatically schedule a demo or provide a download link for the brochure, and capture the user’s contact information for further follow-up.

This proactive engagement helps you convert leads more effectively by eliminating friction and providing instant value.

This proactive engagement helps you convert leads more effectively by eliminating friction and providing instant value.

Intent Recognition

Intent Recognition

Intent Recognition

Targeted Actions

Targeted Actions

Targeted Actions

Contextual Relevance

Contextual Relevance

Contextual Relevance

Enhanced User Experience

Enhanced User Experience

Enhanced User Experience

High Availability

High Availability

High Availability

Uninterrupted 24/7 Service, Always

Uninterrupted 24/7 Service, Always

Uninterrupted 24/7 Service, Always

Downtime can severely disrupt productivity, causing user frustration and missed opportunities.

Downtime can severely disrupt productivity, causing user frustration and missed opportunities.

Downtime can severely disrupt productivity, causing user frustration and missed opportunities.

SearchBlox 10.7 addresses this with robust clustering and high availability features. By ensuring redundancy and failover mechanisms across Private LLM, Chatbot Server, and SearchBlox Server, your RAG chatbot remains operational despite unexpected disruptions, guaranteeing a smooth and reliable user experience.

SearchBlox 10.7 addresses this with robust clustering and high availability features. By ensuring redundancy and failover mechanisms across Private LLM, Chatbot Server, and SearchBlox Server, your RAG chatbot remains operational despite unexpected disruptions, guaranteeing a smooth and reliable user experience.

SearchBlox 10.7 addresses this with robust clustering and high availability features. By ensuring redundancy and failover mechanisms across Private LLM, Chatbot Server, and SearchBlox Server, your RAG chatbot remains operational despite unexpected disruptions, guaranteeing a smooth and reliable user experience.

Fortified Security with Built-In Private LLM.

Fortified Security with Built-In Private LLM.

Fortified Security with Built-In Private LLM.

Keep your data secure in-transit, at-rest, or in-use.

Keep your data secure in-transit, at-rest, or in-use.

Keep your data secure in-transit, at-rest, or in-use.

Data security is a top priority due to the risk of data breaches and the complexity of regulatory compliance. Without robust protection, your organization’s sensitive information could be vulnerable to unauthorized access and misuse.

Data security is a top priority due to the risk of data breaches and the complexity of regulatory compliance. Without robust protection, your organization’s sensitive information could be vulnerable to unauthorized access and misuse.

Data security is a top priority due to the risk of data breaches and the complexity of regulatory compliance. Without robust protection, your organization’s sensitive information could be vulnerable to unauthorized access and misuse.

SearchBlox 10.7 offers Fortified Security with a built-in private LLM, providing a secure environment where your data is always protected. The platform employs advanced encryption for data in transit, rigorous authentication and authorization protocols, and comprehensive audit logging to monitor all activities. These features ensure your data is secure and fully compliant with critical regulations like GDPR and HIPAA.

SearchBlox 10.7 offers Fortified Security with a built-in private LLM, providing a secure environment where your data is always protected. The platform employs advanced encryption for data in transit, rigorous authentication and authorization protocols, and comprehensive audit logging to monitor all activities. These features ensure your data is secure and fully compliant with critical regulations like GDPR and HIPAA.

SearchBlox 10.7 offers Fortified Security with a built-in private LLM, providing a secure environment where your data is always protected. The platform employs advanced encryption for data in transit, rigorous authentication and authorization protocols, and comprehensive audit logging to monitor all activities. These features ensure your data is secure and fully compliant with critical regulations like GDPR and HIPAA.

Fact Score

Fact Score

Fact Score

Cultivating Trust Through Accuracy

Cultivating Trust Through Accuracy

Cultivating Trust Through Accuracy

With the growing user adoption of Generative AI across business applications, AI hallucination or misinformation in chatbot responses can be detrimental, eroding user trust and impeding business objectives.

With the growing user adoption of Generative AI across business applications, AI hallucination or misinformation in chatbot responses can be detrimental, eroding user trust and impeding business objectives.

With the growing user adoption of Generative AI across business applications, AI hallucination or misinformation in chatbot responses can be detrimental, eroding user trust and impeding business objectives.

FactScore, a new feature in SearchBlox 10.7, combats AI hallucinations by validating responses against your original content, ensuring that information is accurate and trustworthy. If the chatbot encounters an ambiguous query or a question outside its knowledge base, it prompts users to refine their inquiries or explore further.

FactScore, a new feature in SearchBlox 10.7, combats AI hallucinations by validating responses against your original content, ensuring that information is accurate and trustworthy. If the chatbot encounters an ambiguous query or a question outside its knowledge base, it prompts users to refine their inquiries or explore further.

FactScore, a new feature in SearchBlox 10.7, combats AI hallucinations by validating responses against your original content, ensuring that information is accurate and trustworthy. If the chatbot encounters an ambiguous query or a question outside its knowledge base, it prompts users to refine their inquiries or explore further.

Additional Enhancements

Additional Enhancements

Additional Enhancements

Elevating the user experience is only part of the equation.

Elevating the user experience is only part of the equation.

Elevating the user experience is only part of the equation.

SearchBlox 10.7 is packed with additional enhancements that refine the chatbot experience.

SearchBlox 10.7 is packed with additional enhancements that refine the chatbot experience.

SearchBlox 10.7 is packed with additional enhancements that refine the chatbot experience.

Analytics and Monitoring

Track engagement with ChatBot Actions Analytics, which provides insights to refine your strategies.

Analytics and Monitoring

Track engagement with ChatBot Actions Analytics, which provides insights to refine your strategies.

Analytics and Monitoring

Track engagement with ChatBot Actions Analytics, which provides insights to refine your strategies.

Security and Data Privacy

Security and Data Privacy

Security and Data Privacy

Protect sensitive information with advanced Data Masking features, ensuring user data is safeguarded.

Protect sensitive information with advanced Data Masking features, ensuring user data is safeguarded.

Protect sensitive information with advanced Data Masking features, ensuring user data is safeguarded.

Training Visualization

Training Visualization

Training Visualization

Monitor AI training progress with a visual progress bar. This allows you to better manage and optimize your chatbot’s learning curve.

Monitor AI training progress with a visual progress bar. This allows you to better manage and optimize your chatbot’s learning curve.

Monitor AI training progress with a visual progress bar. This allows you to better manage and optimize your chatbot’s learning curve.

Streamlined Management

Streamlined Management

Streamlined Management

Effortlessly manage your chatbot list with Pagination and Filtering, and replicate settings and data across different environments with the Clone Collection Feature.

Effortlessly manage your chatbot list with Pagination and Filtering, and replicate settings and data across different environments with the Clone Collection Feature.

Effortlessly manage your chatbot list with Pagination and Filtering, and replicate settings and data across different environments with the Clone Collection Feature.

Schedule Management

Schedule Management

Schedule Management

Centralize your training schedules in a calendar view by month, week, or day. Color-coded frequencies instantly reveal how often each bot is trained, ensuring no updates are missed and your AI chatbot stays up-to-date.

Centralize your training schedules in a calendar view by month, week, or day. Color-coded frequencies instantly reveal how often each bot is trained, ensuring no updates are missed and your AI chatbot stays up-to-date.

Centralize your training schedules in a calendar view by month, week, or day. Color-coded frequencies instantly reveal how often each bot is trained, ensuring no updates are missed and your AI chatbot stays up-to-date.

Seeing is believing.

Seeing is believing.

Seeing is believing.

Discover what SearchAI can do for your organization and distributed teams.

Discover what SearchAI can do for your organization and distributed teams.

Discover what SearchAI can do for your organization and distributed teams.

The Future of Work Today

The Future of Work Today

The Future of Work Today

Your feedback matters to us. We’re constantly listening to our customers and evolving our products to meet their needs. SearchBlox 10.7 is a testament to our commitment to innovation and customer satisfaction.

Your feedback matters to us. We’re constantly listening to our customers and evolving our products to meet their needs. SearchBlox 10.7 is a testament to our commitment to innovation and customer satisfaction.

Your feedback matters to us. We’re constantly listening to our customers and evolving our products to meet their needs. SearchBlox 10.7 is a testament to our commitment to innovation and customer satisfaction.

The release of SearchBlox 10.7 signifies a pivotal moment in the evolution of chatbot technology. The enhancements introduced in this version empower businesses to create more personalized, engaging, and compelling conversational AI experiences — transforming how businesses communicate and collaborate, paving the way for a future where intelligent conversations drive success.

The release of SearchBlox 10.7 signifies a pivotal moment in the evolution of chatbot technology. The enhancements introduced in this version empower businesses to create more personalized, engaging, and compelling conversational AI experiences — transforming how businesses communicate and collaborate, paving the way for a future where intelligent conversations drive success.

The release of SearchBlox 10.7 signifies a pivotal moment in the evolution of chatbot technology. The enhancements introduced in this version empower businesses to create more personalized, engaging, and compelling conversational AI experiences — transforming how businesses communicate and collaborate, paving the way for a future where intelligent conversations drive success.

Users are at the heart of operations. When we identify common themes that are emerging, we work backwards to solve problems and develop new features with our customers using SearchAI.

Users are at the heart of operations. When we identify common themes that are emerging, we work backwards to solve problems and develop new features with our customers using SearchAI.

Users are at the heart of operations. When we identify common themes that are emerging, we work backwards to solve problems and develop new features with our customers using SearchAI.

Timo Selvaraj, Chief Product Officer, SearchBlox

Experience firsthand how SearchBlox 10.7 can revolutionize your business operations. Unlock the potential of AI-driven communication and take your organization to new heights.

Experience firsthand how SearchBlox 10.7 can revolutionize your business operations. Unlock the potential of AI-driven communication and take your organization to new heights.

Experience firsthand how SearchBlox 10.7 can revolutionize your business operations. Unlock the potential of AI-driven communication and take your organization to new heights.

Discover SearchBlox 10.7

Discover SearchBlox 10.7

See the benefits of deploying your own AI assistant to lower operational costs and boost customer satisfaction.

See the benefits of deploying your own AI assistant to lower operational costs and boost customer satisfaction.

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