SearchBlox 10.7 streamlines workflows within the chatbot, engages users with targeted actions, ensures uninterrupted chatbot service, and much more.

According to Gartner®, “By 2026, 50% of customer service and support organizations will have implemented GenAI-driven VAs for agent assistance/customer-facing…

Implementing AI assistants on your website or customer portal can revolutionize your customer service operations, providing 24/7 support, instant responses, and personalized experiences.

AEM sites can now incorporate Generative AI-based chatbots to meet customer demands for quick access to sales, customer service or knowledge management information.

Calculating a 3-5 year total cost of ownership is crucial for RAG solutions. Generative AI requires strategic planning to manage costs and ensure ROI, including aspects like talent, infrastructure, software, data and support.

In the knowledge economy, ideas have become the valuable raw materials that drive economic advantage, supported by powerful knowledge management infrastructure.

Discover how private LLMs are revolutionizing data security, cost management, and resource utilization. Learn why forward-thinking companies are making the switch and how you can stay ahead of the curve.

SearchBlox’s suite of revolutionary products for call centers streamline operations, reduce volume and help customer support agents shorten handle times.

We’re thrilled to present a new advancement tailored expressly for the enterprise: the SearchAI ChatBot, now available with SearchBlox Platform Version 10.5.

By digitizing knowledge through conversations, organizations can empower employees, improve productivity, and future-proof their operations by preserving critical IP and sharing knowledge across the enterprise.

There is a lot of excitement about what AI can do within, or across, different platforms, but there are still questions on the value it will actually deliver.

Every year, teams spend countless hours maintaining and expanding synonyms for their organization’s search platform. Unfortunately, this effort is manual and cumbersome — until now.

Tired of playing search matchmaker? Generative AI tools like SearchAI’s SmartFAQs™ and SmartSuggest™ are redefining content findability. Find out how auto-generated FAQs and context-based suggestions are transforming traditional search.

We’re excited to share that SearchBlox has been recognized in the 2022 Gartner® Magic Quadrant™ for Insight Engines.

Imagine customers finding answers instantly on your website. No rewording, no frustration. Intelligent Search makes this a reality. It works before, during, and after typing, delivering smart results from multiple sources.

Employees and customers want their questions answered fast and accurately. If they don’t find what they need, they leave – fast and frustrated. But it’s not just the search engine that plays a role. The real issue to improving the customer search experience is search relevance.

Even with its ability to deliver meaningful business outcomes quickly and efficiently, Enterprise Search is often overlooked in the Digital Experience (DX) conversation.

FAQs exist to make it easy to find information. Their purpose is to deflect as many support calls as possible. But, for companies with complex offerings, users rarely have simple, straightforward questions. It begs the question, are FAQs serving anyone?

If you’re still thinking about enterprise search in terms of keywords, filters, and featured results, your organization risks falling behind. Here’s what’s possible now with SearchBlox.

A modern, AI-powered search solution creates better search experiences and more connected enterprise. Help your customers and teams make better decisions faster with our suite of AI-powered tools. Move from Adobe Search&Promote to SearchBlox with confidence.